Due to the high volume of email generated from a typical community, some Email Service Providers (ESPs) incorrectly identify these messages as spam.
- While we do everything possible to ensure strong deliverability rates, it's sometimes necessary that you add the community email addresses to your allowlist (this tells your ESP that we are approved senders, not spam).
- If you stopped receiving email from your community, this is the first and most critical step to take to ensure our email messages can be delivered to you.
What is an allowlist? It's a list of email addresses and domains that you want to receive emails from. By adding an email address or domain to your allowlist, you're telling the ESP not to filter email from that address or domain.
Ask your IT department or vendor to add the following domain to your organization's allowlist.
Alternatively, they can allowlist by IP address. Our community platform sends email messages from 12 dedicated IP addresses.